ACCOUNTS - All rentals are paid for in advance except pre-approved charge accounts. Local drivers license and credit card is required.
CUSTOMER RESPONSIBILITY - Rented equipment is the responsibility of the customer until it is returned and accepted. In the case that the equipment is lost or damaged in any way, the customer will be charged the full replacement or repair cost in addition to rental cost.
DEPOSIT - Some rentals may require an additional cash or credit card deposit.
DELIVERY - Delivery service is available. Rates vary according to size and type of equipment as well as delivery location. Please contact our store for specific delivery charges. Delivery and pickup are from our door to yours, at street level. Set-up and take-down must be contracted for in advance.
FUEL - Equipment is rented with a full fuel tank. Equipment must be returned full of fuel or additional charges will be incurred.
TIRES - All equipment with wheels are rented out in good condition. Renter is responsible for equipment returned with damaged tires.
DAMAGE WAIVER - All rentals are subject to damage waiver charge. This covers the rental equipment against accidental damage, but does not cover misuse, neglect, loss, glass breakage, or tire damage.
RESERVATIONS - A deposit is required to reserve equipment. If the order is cancelled, the deposit if forfeited.
CLEANING - Equipment should be cleaned prior to return or a cleaning fee will be charged.
FOUR-HOUR - Equal to 4 hours time out and back by close of business (same day), or overnight if picked up between 4:00pm and close of business and returned by 8:00am the next morning. Overnight rate applies Monday-Friday.
DAY RATE - Equal to 8 hours of use. If picked up Monday through Friday, equipment must be returned within 24 hours of pickup time. Equipment picked up on Saturday after 2:00pm (after 11:00am during Winter Hours) is due back Monday by 8:00am to qualify for 1 day charge. Equipment picked up on Saturday morning must be returned the same day.
WEEKEND - Pick up equipment Saturday before 2:00pm (before 11:00am Saturday during Winter Hours) and return Monday before 8:00am for 1.5x day rate.
WEEK - Equal to 7 actual days (up to 40 hours use).
MONTH - Equal to 4 weeks or 28 actual days (up to 160 hours use).
All items will be charged sales tax. All prices are subject to change at any time.
If you experience a problem with a rental, please call us immediately at (219) 814-4251. If you experience a problem with a rental and do not inform us, you may be charged the full rental fee.
Product listings on this website may not contain all the items Grand Rental Station has available. If the item you are looking for is not listed on this website, please call our store for price and availability.
Q: When should I make a reservation?
A: Reservations are encouraged for your wedding, party or banquet needs. Most reservations are made 3-6 months prior to the event; however, we will reserve up to 1 year prior to the event date. A down payment is required to insure the availability of rental equipment. Final payment is due 2 weeks prior to the event. Payments made are nonrefundable.
Q: What happens if I cancel my reservation?
A: No refunds will be issued to a cancelled reservation contract with less than 7 days notice. No credits extended to cancelled tent or special order rentals.
Q: What about changes to my order?
A: Additions made 72 hours prior to delivery are welcome but are subject to availability.
Q: What is the charge for delivery/pickup?
A: Delivery fees are determined by the location of the site. Please contact our office for a quote.
Q: Can I have my delivery set for a specific time?
A: Grand Rental will deliver one of more days prior to your event. The times that you see on your contract are default times. You will be contacted by our office staff on your approximate time of delivery.
Q: What is tailgate delivery?
A: This is our standard and lowest cost form of delivery. Your rental items will be delivered & stacked in your garage or street level storage area. For other than tailgate deliveries, please contact our office for a quote.
Q: Do I need to be present at the time of delivery?
A: Yes, you or someone representing you will need to account for all the items delivered and sign the rental contract.
Q: Can I pick up the items I am renting?
A: Most items can be picked up with a truck. All items must fit safely inside in order to transport.
Q: What about damaged, broken or missing items?
A: From the time the item(s) is rented out, and until it is returned, the customer is responsible. Grand Rental counts and inspects all items before they leave our warehouse and when the items are returned. You will be charged a replacement cost for all missing items or ones returned in damaged condition. Damaged linens MUST BE RETURNED to Grand Rental, and DO NOT become your property after payment of the replacement cost fees. Charges for loss of and damaged items are in addition to your rental charges. Cleaning or repair fees will apply when necessary.
Q: How long can I keep the rental equipment?
A: Rental rates are calculated for a one time use. Special long term rates are available. Please contact our office for a quote. All Party/Wedding items are checked out on Friday and returned on Monday, for a one day fee.